Exchange Policy
At Mira Hair Care customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are happy to offer an exchange under the following conditions.
Eligibility for Exchange
- Exchange requests must be made within 7 days of receiving your order.
- The product must be unused, unwashed, and in its original packaging.
- All original tags, accessories, and invoices must be included.
- Exchange is available only for damaged, defective, or incorrectly delivered products.
Non-Exchangeable Items
The following items cannot be exchanged:
- Used or damaged products caused by the customer.
- Products without original packaging or tags.
- Products requested for exchange after the exchange period has expired.
How to Request an Exchange
To request an exchange:
- Contact our customer support within 7 days of delivery.
- Share your order number along with clear photos or videos of the product.
- Once your request is approved, we will guide you through the exchange process.
Exchange Processing Time
- Exchange requests are reviewed within 24–48 business hours.
- Approved exchanges are processed within 5–7 business days after receiving the returned product.
Shipping Charges
- If the exchange is due to our mistake (wrong or defective item), we will cover the shipping cost.
- If the exchange is requested for any other eligible reason, shipping charges may apply.