Refund policy
RETURN & REFUND POLICY
Last updated: August 3, 2026
OVERVIEW
We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
RETURNS
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
The following items are non-returnable:
- Opened or used hair care products (for hygiene reasons)
- Gift cards
- Sale or clearance items
To initiate a return, please contact us at mirahaircare.com with your order number and reason for return. We will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at mirahaircare.com OR MISSING REFUNDS
If you haven't received a refund yet:
- Check your bank account again
- Contact your credit card company — it may take time before your refund is officially posted
- Contact your bank — there is often processing time before a refund is posted
- If you've done all of this and still have not received your refund, please contact us at mirahaircare.com
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at mirahaircare.com
SHIPPING RETURNS
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
DAMAGED OR INCORRECT ITEMS
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at mirahaircare.com photos of the item and packaging. We will make it right at no additional cost to you.
CONTACT US
For any questions about returns and refunds, reach out to us at: mirahaircare.com